Frequently Asked Questions
Service
We are not in any insurance company network. This means that we do not take insurance or bill your insurance provider for our services. We charge a fee directly to you.
Some services we offer can be reimbursed by your insurance provider such as vaccinations, primary care medical consultations, laboratory tests and imaging if these are covered in your policy.
You are always advised to check with your insurance company and we can assist as well.
Absolutely. An insurance company is very important for your health and access to urgent, catastrophic medical care and chronic illness. We strongly advice you take out medical insurance next to being a member of our private medical practice.
You can always send an email or call us to receive more information about our services before you opt-in to our services. You can speak to our medical secretary Miss Raydeska if you have any questions regarding our services.
You can pay for our services via your bank using a credit or debit card. We do not accept cash at our locations.
You should pay for your services prior to consultation. We reserve the right to reschedule or cancel any appointment when payment has not been processed.
The basis services covered include all primary care related health issues. From a rash to tummy aches. We take care of over 300 medical issues.
If you do not show up for appointments that have already been scheduled and booked we will still book you for the fees.
If you reschedule 24 hours before your appointment, you will be reimbursed in full.
Prices of medications including vaccinations and imaging exams (scans, x-rays, ultrasounds etc) are not included in this membership fee. We will work together with you and your insurance provider to assist in getting these reimbursed.
Some laboratory tests and procedures may not be covered but we will always let you know while we create your care plan.
When we tap into our network of expert health professionals they will consult with you and offer a treatment. So medical services from other providers such as specialist, therapist or visits to the hospital, hospitalizations, surgery, rehabilitation, physiotherapy are not covered in the our primary care services.
We intend to assign you a dedicated doctor for continuity of care. Our doctors work closely with each other in order to make sure we give you the attention and service you need.
The consultation with a doctor is 20 minutes. We dedicate our time with you so we have all the information necessary to know your health, your goals and tend to your medical and mental health needs.
Prior to or after the consultation, you may be required to provide more information. Our medical assistant or secretary will contact you if this is needed.
The information gathered from each consultation is stored in a safe electronic dossier. You will receive a copy of your medical consultation. This is called your medical report. We advise that you keep this is a secure place in case this is required by your insurance provider.
Clinic
Expat Health Clinic is a model of healthcare that puts expats and their families first by getting rid of the red tape that halts traditional medical practice.
We want to take care of you and spend our time doing so instead of spending our time taking care of administrative work.
We partner with local general practitioners to provide care to expats who struggle with a GP.
For now we are open in Rotterdam region on Tuesday between 11 am and 17:30 pm.
If the demand grows then we will create more slots for our patients who need us.
You can access our clinic via telephone, text or email when medically necessary.
Our medical secretary or assitant will guide you on the next steps to take to book an appointment.
You are our client for the services we offer and those that you opt-in for.
We also provide ad-hoc consultations or house calls for a different fee.
We are accepting new clients and we reserve the right to select patients on a case-by-case basis.
We are not able to for instance provide long-term chronic care. So if your medical problems are long-standing and your are already under the care of specialists then we reserve the right to decline and guide you to the next best specialist or general practitioner.
Yes we can perform annual gynaecological PAP smears upon your request.
Yes, we see children aged 0 to 18 years.
Yes, we offer a wide range of vaccinations for prevention, treatment and travel.
You will need to let us ahead of time if you require vaccinations as these need to be ordered in advance and stored safely.
We write the prescriptions and you are responsible for the payment of the vaccination. An additional fee will be asked to administer the vaccination.
This includes flu vaccines.
General
Yes, you can cancel your appointment up to 24 hours before the scheduled consultation at no costs.
House calls are arranged on demand and are limited to certain regions in the Netherlands.
We reserve the right to decide when it is convenient and within safe, realistic driving distance.
We will always assess if a home visit is needed after a telephone or video call with you.
In case of an emergency, we reserve the right to contact emergency services such as an ambulance to attend to your house faster. The costs of these are not included in the fee.
Yes and No, it depends if we have a doctor available who can come and see you.
We work together with a vast network of health professionals and will always do our best to provide a house call same or next-day service.
If it is not possible we will arrange same week house call or refer you to a nearby doctor/clinic for medical services that require a physical consultation.
We do our best to notify you in advance of any absences or unforeseen circumstances.
Our healthcare providers are on standby to take calls or video consultations when needed.
We will always make sure to coordinate your care together with our practice manager and other team members.
We do not provide urgent or emergency care services. We do provide same or next-day appointment and if a referral is needed to emergency services we will offer this.
Yes we offer sick notes for work. This is available within 24 hours of your request and is part of any of our subscription. If you need our ad-hoc services this will be the cost of a usual doctor consult.
If you already have your own GP then we advise that you first contact them for your medical problems.
We are an exclusive walk-in clinic for expats who do not yet have a GP.
The moment you do find a local GP, then with your consent we will share information with your GP so that they are aware of important decisions, treatment plans regarding your health.
Yes, for your first appointment at our clinic you will need to identify yourself with a valid ID. We accept over 100 types of ID from different countries provided it is valid.
You will be contacted after your appointment with one of our doctors to get your feedback. We use every comment and review to help us get better and improve our services.
If you wish to share your experience please send an email to care@expathealthclinic.com